MB Tours Terms and Conditions

All bookings are made and accepted in accordance with the following terms and conditions which form the basis of your contract with MB Tours.

Booking confirmation & deposit
The person who makes the booking does so on behalf of all party members and is responsible for all payments made to MB Tours. When a tour has been finalised and accepted by the client MB Tours require a deposit of 25% of the total cost. If the booking is made within 10 weeks of the date of arrival, MB Tours require full payment to be made at the time of booking. Only when the deposit has been received will MB Tours confirm your booking and tour arrangements.

Payment of final balance
Final payment of the balance is due 10 weeks prior to the client's date of arrival. If the payment is not received by the due date MB Tours reserve the right to cancel the tour in its entirety. In such events the deposit shall not be refunded. Please note that you may not receive a reminder that the final payment is due.

Alterations to a booking
MB Tours will endeavour to accommodate any changes the client wishes to make up to 10 weeks prior to arrival. There shall be no administrative fee for this service, however, any additional costs that are incurred as a result of said changes shall be charged to the client accordingly. Please note non refundable deposits and prepayments already made may be lost. Any alterations within 10 weeks of your arrival will be treated as a cancellation and cancellation charges will apply. (Please see below.)

Cancellation by the client

Changes made by MB Tours
MB Tours will not cancel your booking unless it is necessary to do so as a result of force majeure or if the client has failed to pay the invoice balance. In the unlikely event we have to cancel the vacation we will offer another holiday of at least similar standard or a refund of all monies within 14 days of your decision not to accept the alternative offered.

While every effort is made by MB Tours to ensure the accuracy of our descriptions of services, accommodation and information provided, the company is not always able to control all elements of the tour and it is possible that facilities may be withdrawn or changed due to weather conditions, maintenance or other circumstances beyond our control. MB Tours will advise the client of any major changes they are aware of.

Force majeure
MB Tours will not be liable for additional expenses incurred through travel delay, Acts of God, or events beyond our control. Force majeure constitutes any unusual or unforeseeable events which are beyond our control such as war or the threat of it, riots, civil unrest, terrorist activities, industrial disputes, natural or nuclear disasters, fires or adverse weather conditions.

Forfeited tee times
If you have to forfeit any tee times for any reason during your vacation (whether for personal reasons or a reason out with your control ie. the weather) MB Tours will be unable to refund you for any lost monies. This is due to the fact that we have to pre pay each of the golf courses for all rounds in order to secure and guarantee them as part of your itinerary. If at all possible we will try to rearrange tee times so that you do not loose any of your pre paid rounds of golf but we can not guarantee that the course diaries will permit this.

Price guarantee
We reserve the right to increase or decrease our prices at any time. If you accept the price of your vacation as quoted at the time of booking and pay the full amount, your holiday price will be totally guaranteed against any further price rises. If you decide not to take advantage of this scheme the client can pay their 25% deposit and the final 75% may reflect any necessary price increases as a result of currency or fuel price fluctuation. MB Tours will absorb the first 2%. If the increase exceeds 10% of the total holiday cost the client will be entitled to a full refund.

MB Tours responsibilities
MB Tours shall provide the client with travel arrangements in accordance with the contract and accept responsibility for any loss or damage caused by our employees. MB Tours will give all reasonable help resolving any dispute with independent third parties.

All tickets and arrangements made by MB Tours for transport and accommodation are made by us on the condition that we shall not be liable for injury, damage, loss, accident or delay which may be cased by defects on the transport vehicle or by the negligence of the vehicle driver. MB Tours will not be liable for death, personal injury, or illness caused by any member of the client party.

Your responsibilities
MB Tours strongly recommend for the clients own protection that they take out insurance to cover them in the event of forced cancellation, loss or damage of luggage, personal injury, accident or illness. MB Tours also strongly recommend that if using a hire car you take out comprehensive car insurance for the duration of your tour. It is each party member's responsibility to ensure that they possess all the necessary passports, visas, health certificates as required by law, as well as golf handicap certificates, driver's licenses and any other travel documentation. MB Tours will not be liable for loss of service or extra expenses incurred due to a lack of such documentation. No credit or refund will be given for any unused services included in the tour price or for any lost, mislaid or destroyed travel documents.

Complaints
If you have a complaint while on tour you should immediately notify the local supplier (hotel, golf course, car rental company or taxi company) and inform MB Tours at the earliest opportunity. If the matter is not resolved, full details must be forwarded in writing to our registered office within 28 days. If you do not act immediately and MB Tours or our suppliers are left unaware of the problem it will not be possible for us to resolve your complaint and you effectively forfeit any claims against us.

Law in Scotland
All contracts entered into between the Company and the Client or Agent shall be governed by the Law of Scotland, and the parties submit to the exclusive jurisdiction of the Scottish Courts.

Additional Information

Handicap certificate
All members of your group are required to carry a current handicap certificate. Many courses will require handicap certificates before accepting visitors on the course. MB Tours accept no responsibility if you are refused play due to an inability to comply with the course's requirements.

Dress code
Appropriate dress should be worn at all times on the course and in the clubhouse. MB Tours accepts no responsibility if any members of the group are refused access to the course or the clubhouse due to inappropriate attire.

Tee Times
MB Tours will make every endeavor to confirm requested tee-times but courses do reserve the right to alter preferred tee-times. We will always offer you the nearest possible alternative. Most Scottish courses will allow two ball groups if requested, but on some occasions due to a high volume of players you may be requested to pair up with other golfers to play as a four ball.

Playing conditions
Although the standard of the courses we have selected is generally excellent we are unable to always be aware of when course maintenance may be undertaken. MB Tours can therefore not be held responsible for the condition of the golf courses during your tour.

Privacy Policy
MB Tours understand the importance of protecting the privacy of our clients and take our responsibilities regarding the security of customer information very seriously.

We operate within the guidelines of the UK Data Protection Act. We do not sell, trade or rent your personal information to third parties.

We request certain information from you to enable us to deal efficiently with your booking enquiry. This may include your name, address, email address and telephone number. We also need to know the names of all members of your party.

We will pass this information to third party suppliers solely for the purposes of completing your transaction with us, for example with the credit or debit card company that issued the card with which you made your booking, or providing the services you have requested, such as hotel accommodation and golf tee times.

We may use the information provided to contact you in connection with your holiday.

By using the website you consent to the collection and use of this information by MB Tours as stated in this Privacy Policy.

Site Tracking
We use tracking software to monitor traffic patterns and site usage to help us manage the website and understand the needs of our customers. This software does not enable us to collect any personal information about you.